Privacy Policy

1) Types of information we collect
We may collect the following categories of personal information:

• Identifiers – name, email address, phone number, postal address, IP address, device identifiers.

• Commercial & interaction data – pages viewed, forms submitted, products/services of interest, messages, call/SMS/chat transcripts, booking details.

• Technical data – browser type, operating system, cookie IDs, referral URLs, UTM parameters, approximate location (derived from IP).

• User-provided content – questions sent to our chat/voice assistants, notes you share in forms, uploads you choose to provide.

• Professional data (optional) – company, title, industry, website.

• Preferences & consent – opt-in status, communication preferences.

We do not knowingly collect sensitive personal information (e.g., government IDs, health data) through the Site.
2) How we collect information

• Directly from you when you browse, submit a form, book a meeting, chat with our assistants, call or text us, or email us.

• Automatically via cookies, pixels, analytics, and similar technologies.

• From third-party sources such as advertising platforms and our CRM when you interact with our campaigns or partners.

3) Why we collect and use information
We use personal information to:

• Provide, maintain, and improve the Site and our services.

• Respond to inquiries; schedule demos/appointments; deliver requested content.

• Re-engage prior leads (database lead reactivation) via compliant SMS/email sequences.

• Personalize pages, messages, and offers; measure campaign performance.

• Operate conversational chat/SMS/voice agents and route hot leads to our team.

• Prevent fraud and abuse; secure our systems; comply with law.

• Send marketing communications where permitted; you can opt out any time.

Legal bases under GDPR/UK GDPR (where applicable): consent, performance of a contract, legitimate interests (e.g., marketing to existing customers, securing our services), and legal obligation.
4) AI & automation disclosures
We integrate third-party AI services (e.g., OpenAI-powered tools, Telnyx/Twilio voice/SMS, CRM copilots) to summarize messages, draft replies, classify intent, and retrieve answers from our knowledge base (RAG).

• We instruct providers not to use your content to train their models where that option is available.

• We restrict uploads of sensitive data and apply access controls.

• Automated outputs may be reviewed by our team (“human-in-the-loop”) before final actions when appropriate.

5) Cookies, analytics, and ads
We use cookies, pixels, and SDKs to operate the Site and understand performance (e.g., GA4), and to run advertising/retargeting (e.g., Meta, Google Ads). You can manage cookies in your browser and through platform tools (Google Ads Settings, Meta Ad Preferences). See Your Choices below.
6) Text messaging (SMS) terms
If you provide your mobile number and opt in, you may receive SMS messages for reminders, support, promotions, and lead reactivation.

• Message frequency varies.

• Message & data rates may apply.

• Reply STOP to opt out; HELP for help.

• We will not require you to agree to receive texts as a condition of purchase.

7) How we share information
We do not sell your personal information for money. We may “share” identifiers and internet activity with advertising partners for cross-context behavioral advertising (as defined by the CPRA). We share data with service providers/processors that help us operate the Site and services, such as:

• Hosting/CMS (e.g., Wix or other),

• CRM and marketing platforms (e.g., HighLevel/LeadConnector, HubSpot),

• Messaging providers (Telnyx/Twilio) and email delivery,

• Analytics/ads (Google, Meta),

• Payment/scheduling tools (if enabled).

We require processors to use your data only to provide services to us and to protect it. We may disclose information if required by law, to protect rights and safety, or in connection with a merger or acquisition.
8) Data retention
We retain personal information only as long as necessary for the purposes described above (e.g., to provide services, comply with legal obligations, resolve disputes). Retention periods vary by data type and applicable law.
9) Security
We use reasonable administrative, technical, and physical safeguards (encryption in transit, access controls, audit logging) to protect personal information. No method of transmission or storage is completely secure.
10) Your choices & rights

• Email/SMS: Use unsubscribe links or reply STOP to texts.

• Cookies/ads: Adjust browser settings; use platform tools (Google/Meta); or enable Global Privacy Control (GPC) if supported.

• Access, deletion, correction, portability (GDPR/CPRA): You may request to know, access, delete, correct, or opt-out of sale/share of your personal information. We will verify requests and respond as required by law.

• Do Not Sell/Share: If you are a California resident, you can opt out of cross-context behavioral advertising by contacting us or using the “Do Not Sell/Share My Personal Information” link (if provided on the Site).

To exercise rights: email [privacy@appnerdsllc.com] or submit a request at [your URL or form].
11) International data transfers
If you access the Site from outside the United States, your information may be processed in the U.S. and other countries, which may have different data protection laws. Where required, we use appropriate safeguards (e.g., SCCs).
12) Children’s privacy
Our Site is not intended for children under 13 (or 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to delete it.
13) Do Not Track
Your browser may send a “Do Not Track” signal; we do not currently respond to DNT. We honor legally recognized opt-out signals where required (e.g., GPC).
14) Changes to this policy
We may update this Policy from time to time. The “Effective date” above reflects the latest version. Material changes will be posted on this page.
15) Contact us
AppNerds LLC
Attn: Webmaster
Email: websites@appnerds.net
Address: League City, Tx 77573, USA